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We reply to all customer service emails within one business day.

Amazon Orders

For Amazon customer service, please contact:

brandservice@charmast.com

Official Store Orders

For payment and order-related issues on charmast.com, please contact:

payments@charmast.com

Corporate Orders

For corporate, wholesale, and bulk order inquiries, please contact:

fiona@charmast.com

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1. Overview This website is operated by Charmast. Throughout the site, the terms “we”, “us” and “our” refer to Charmast. By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions, including any additional policies referenced herein. If you do not agree to these terms, you should not use our website or services. 2. Eligibility By using this site, you confirm that: You are at least the age of majority in your country or state of residence, or you have obtained parental/guardian consent. You will use our products and services only for lawful purposes. 3. Products & Availability We make every effort to display product information, pricing, and availability accurately. However: Product descriptions, images, and specifications may vary slightly from the actual product. We reserve the right to limit the quantity of any product. We may discontinue or update products at any time without prior notice. 4. Pricing & Payment All prices are listed in the applicable currency on the website and may be subject to change without notice. We reserve the right to correct pricing errors at any time. Payment must be completed at checkout using supported payment methods. We are not responsible for any fees charged by your payment provider or bank. 5. Orders We reserve the right to refuse or cancel any order for reasons including but not limited to: Suspected fraud or unauthorized transactions Incorrect pricing or product information Inventory limitations Shipping restrictions If your order is canceled after payment, you will receive a full refund. 6. Shipping & Delivery Shipping times are estimates and not guaranteed. Delivery times may vary depending on destination, customs clearance, and carrier delays. We are not responsible for delays caused by shipping carriers or customs authorities. Customers are responsible for providing accurate shipping information. 7. Returns & Refunds We offer a return policy under specific conditions: Items must be returned within the eligible return period (as stated in our Return Policy page). Products must be unused and in original packaging. Certain items may be non-returnable for hygiene or safety reasons. Refunds (if approved) will be processed to the original payment method. For full details, please refer to our Return & Refund Policy. 8. Warranty Some products may include a limited warranty covering manufacturing defects under normal use conditions. Warranty does not cover: Physical damage caused by misuse, accidents, or unauthorized modifications Normal wear and tear Improper handling or storage Warranty claims must include proof of purchase. 9. Intellectual Property All content on this website, including but not limited to: Logos Product images Text, graphics, and design is the property of Charmast or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or use any content without written permission. 10. User Conduct You agree not to: Use the website for illegal or unauthorized purposes Attempt to gain unauthorized access to our systems Interfere with the website’s security or functionality 11. Limitation of Liability To the maximum extent permitted by law, Charmast shall not be liable for: Any indirect, incidental, or consequential damages Loss of profits, revenue, or data Any issues arising from the use or inability to use our products or website Our liability shall be limited to the amount paid for the product in question. 12. Third-Party Services Our website may include links or integrations with third-party services. We are not responsible for the content, policies, or practices of any third-party websites or services. 13. Privacy Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your information. 14. Governing Law These Terms shall be governed by and interpreted in accordance with applicable laws of the jurisdiction where Charmast operates or is registered, without regard to conflict of law principles. 15. Changes to Terms We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon posting on the website. 16. Contact Information If you have any questions about these Terms & Conditions, please contact us at: Email: brandservice@charmast.com

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