Shipping policy

1. Shipping Fees & Delivery Time

We offer weight-based shipping rates to supported destinations in the United States, United Kingdom, France, Germany, Italy, and Spain.

Destination Estimated Delivery 150–400 g 401 g and above Free Shipping From
United States (Lower 48 States) 3–7 business days USD 5.00 USD 10.00 USD 100.00+
Canada 3–7 business days CAD 7.00 CAD 10.00 CAD 100.00+
United Kingdom 3–7 business days GBP 5.00 GBP 8.00 GBP 100.00+
France & Germany 3–7 business days EUR 9.00 EUR 11.00 EUR 100.00+
Italy & Spain 3–7 business days EUR 9.00 EUR 11.00 EUR 100.00+

Free shipping is applied automatically at checkout when the applicable order threshold is met.

2. Shipping Coverage & Restrictions

For the United States, we currently ship only to the Lower 48 States.

We do not ship to:
P.O. Boxes, Alaska, Hawaii, Puerto Rico, Guam, Palau, Micronesia, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Marshall Islands, Armed Forces Americas, Armed Forces Europe, or Armed Forces Pacific.

Shipping availability is determined by the destination entered at checkout. If no shipping option is available, we are currently unable to deliver to that location.

3. Processing & Shipping

Orders are typically processed within 1–2 business days, excluding weekends and holidays. Processing times may be slightly extended during peak seasons or promotional periods.

Pre-order items: Delivery will follow the estimated arrival date stated on the product page.

Shipping Carriers:
We primarily ship via Amazon Logistics or other optimized carriers depending on your location.

4. Order Tracking & Split Shipments

Tracking Information:
Once your order has shipped, you will receive a shipping confirmation email with tracking details.

Split Shipments:
Orders containing multiple items may be shipped separately due to inventory location or logistics arrangements.

5. Order Changes & Cancellations

You may request a cancellation or order modification within 24 hours of placing your order by contacting:

payments@charmast.com

After 24 hours, cancellation requests may still be accepted where possible, but any return shipping costs incurred may be the customer's responsibility.

Once an order has shipped, the shipping address cannot be changed.

6. Shipping Address & Customer Responsibility

Please provide complete and accurate shipping information, including:

  • Full recipient name
  • Valid street address
  • Correct ZIP or postal code
  • Valid contact phone number

Customers are responsible for the accuracy of the shipping information provided at checkout. Incorrect or incomplete information may result in delivery delays, failed delivery, or returned packages.

If a package is lost, undeliverable, refused, or returned due to customer-provided address information or other customer-related reasons, additional shipping or return fees may apply.

7. Contact Us

For questions regarding shipping, tracking, order changes, or cancellations, please contact:

Email: payments@charmast.com